Payment Terms

Last Updated: November 14, 2026

Welcome to Alnora. These Payment Terms govern all financial transactions made through our website when purchasing apparel, footwear, and accessories for women, men, boys, and girls. By placing an order with us, you agree to adhere to and be bound by these payment policies.

1. Accepted Payment Methods

To ensure a secure and smooth checkout experience, we accept the following payment methods issued by major financial institutions:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover, and JCB.

  • Digital Wallets: Apple Pay, Google Pay, and Shop Pay.

  • Online Payment Gateways: All transactions are processed securely through Shopify Payments and encrypted payment gateways.

2. Currency and Pricing

  • U.S. Dollars (USD): All transactions, product prices, and shipping fees listed on our website are denominated in U.S. Dollars (USD).

  • Taxes: Applicable state and local sales taxes are calculated at checkout based on the shipping destination address in accordance with United States tax laws.

3. Order Processing and Cutoff Time

  • Payment Authorization: Payment is charged in full at the time your order is successfully placed and checked out.

  • Daily Order Cutoff Time: Orders placed before 5:00 PM CST (Central Standard Time) are processed on the same business day. Orders placed after 5:00 PM CST or on Sundays and public holidays will be processed on the next business day.

4. Payment Security

We prioritize the security of your financial data. Our website utilizes industry-standard Secure Sockets Layer (SSL) technology and PCI-DSS compliant payment processors to encrypt and protect your credit card information and personal data during transmission. We do not store your complete credit card details on our servers.

5. Refunds and Billing Discrepancies

  • Refund Issuance: Approved refunds resulting from cancellations or returns will be credited back to your original method of payment within 5 to 7 business days.

  • Billing Support: If you notice any unauthorized charges or billing errors, you must contact our customer support team immediately so we can investigate and resolve the issue.

6. Corporate Address and Return Notice

  • Corporate Office Only: Our business address at 7845 Wentworth Dr, Memphis, TN 38125-3252, United States is our corporate office and is not a warehouse or fulfillment facility.

  • Return Address Rule: Because we do not accept inventory or packages at our corporate office, you must contact our customer support team to obtain the correct, authorized return shipping address before sending any items back. Unauthorized shipments sent to the corporate office will not be processed.

Customer Support and Contact Information

If you have any questions regarding payments, billing, orders, or returns, our customer support team is available during the following hours:

  • Business Name: Alnora

  • Support Email: alnora@vipcareo.com

  • Support Phone: +1 816-968-7264

  • Corporate Address :

    7845 Wentworth Dr, Memphis, TN 38125-3252, United States

  • Customer Service Hours:

    Monday – Saturday: 9:00 AM – 5:00 PM (CST / Central Standard Time)

    Sunday & Public Holidays: Closed