Legal notice

Effective Date: January 1, 2026

Last Updated: January 1, 2026

Welcome to Alnora. By accessing, browsing, or purchasing from our website, you acknowledge and agree to comply with the legal terms and conditions outlined in this Legal Notice. Please read this document carefully before using our website or ordering our products (including apparel, footwear, and accessories for women, men, boys, and girls).

1. Store Ownership and Operation

  • Business Name: Alnora

  • Operations: This website is operated and managed independently as an online retail store serving customers across the United States.

  • Corporate Office Address:

    7845 Wentworth Dr

    Memphis, TN 38125-3252

    United States

  • Important Notice Regarding Corporate Address: Our location at 7845 Wentworth Dr is strictly a corporate and administrative business office and is not a warehouse, fulfillment center, or retail storefront. Public walk-ins and direct mail-ins are not accepted at this location.

2. Customer Support and Contact Information

For any legal inquiries, order questions, shipping concerns, or support needs, our dedicated team is available through the following official channels:

  • Customer Support Email: alnora@vipcareo.com

  • Customer Support Phone: +1 816-968-7264

  • Customer Service Hours:

    Monday – Saturday: 9:00 AM – 5:00 PM CST (Central Standard Time)

    Sunday & Public Holidays: Closed

3. Order Processing and Cutoff Time

  • Daily Order Cutoff Time: All orders placed before 5:00 PM CST (Central Standard Time) are processed on the same business day.

  • Next-Day Processing: Orders placed after 5:00 PM CST or on Sundays and public holidays will be processed on the next business day.

4. Return and Refund Policy Notice

  • Authorization Required: All returns must comply with our Return and Refund Policy.

  • Return Shipping Address Rule: Because our corporate office does not accept inventory or returns, you must contact our customer support team via email or phone to obtain the correct, authorized return shipping address before sending any items back. Any packages shipped directly to the corporate address without prior authorization will be refused or rejected.

5. Intellectual Property Rights

  • Ownership: All content featured on this website—including text, graphics, logos, images, digital downloads, product descriptions, and data compilations—is the exclusive property of Alnora and is protected by United States and international copyright, trademark, and intellectual property laws.

  • Restrictions: You are strictly prohibited from reproducing, duplicating, copying, selling, reselling, or exploiting any portion of our website content or product catalog without express written permission from Alnora.

6. Limitation of Liability and Disclaimer of Warranties

  • As-Is Basis: To the maximum extent permitted by applicable United States law, all products and services provided by Alnora are offered on an "as-is" and "as-available" basis without warranties of any kind, either express or implied.

  • Liability Cap: Alnora, its owner, employees, and agents shall not be held liable for any direct, indirect, incidental, punitive, or consequential damages arising from the use of our website, purchase of apparel or accessories, or inability to use our services.

7. Governing Law and Jurisdiction

This Legal Notice, along with any separate agreements or transactions conducted through our website, shall be governed by, construed, and enforced in accordance with the laws of the State of Tennessee, United States, without regard to its conflict of law principles. Any legal disputes arising from website use shall be resolved exclusively within the state or federal courts located in Tennessee.