Privacy policy

Effective Date: January 1, 2026

Last Updated: January 1, 2026

At Alnora (operated by our store located at 7845 Wentworth Dr, Memphis, TN 38125-3252, United States), we respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, or otherwise interact with us.

1. Information We Collect

When you visit our store or make a purchase from our women's, men's, and children's apparel, footwear, and accessories collections, we collect several types of information from and about you:

  • Personal Identification Information: Name, billing address, shipping address, email address, and telephone number.

  • Payment Information: Credit card details, billing details, and transaction history processed securely through our payment gateway providers.

  • Device and Browsing Information: IP address, browser type, internet service provider, pages viewed, time spent on pages, and the device you use to access our store.

  • Customer Support Communications: Records of any correspondence when you contact our customer service team.

2. How We Collect Your Information

We collect information through the following methods:

  • Direct Interactions: When you create an account, place an order, subscribe to our newsletter, request customer support, or contact us directly via email at alnora@vipcareo.com or phone at +1 816-968-7264.

  • Automated Technologies: As you navigate our website, cookies, web beacons, and similar tracking technologies automatically collect technical data about your equipment and browsing actions.

3. How We Use Your Information

We use the information we collect for the following business and operational purposes:

  • Order Processing and Fulfillment: To process your transactions, manage payments, arrange shipping, and handle order cancellations or modifications. (Note: Orders placed before 5:00 PM CST (Central Standard Time) are processed the same business day; orders placed after 5:00 PM CST or on Sundays/holidays are processed on the next business day).

  • Customer Support: To respond to your inquiries, provide assistance regarding returns or refunds, and communicate important updates about your orders.

  • Store Improvement: To analyze website traffic, optimize our product offerings (apparel, footwear, and accessories), and enhance your shopping experience.

  • Legal Compliance: To comply with applicable laws, regulations, and legal processes, and to prevent fraudulent transactions or protect our legal rights.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We share your information only with trusted third-party service providers who assist us in operating our website, conducting our business, and servicing you, under strict confidentiality obligations:

  • Service Providers: Payment processors, shipping and fulfillment partners, and email marketing platforms.

  • Legal Requirements: When required by law, subpoena, or government request to protect the safety, rights, or property of Alnora, our customers, or others.

5. Returns, Customer Service, and Operational Notice

  • Return Address Policy: Please note that our address at 7845 Wentworth Dr, Memphis, TN 38125-3252 is our corporate business office and is not a warehouse or fulfillment facility. Returns sent directly to this corporate address without authorization will not be accepted. You must contact our customer support team to obtain the correct, authorized return shipping address.

  • Customer Service Hours: Our support team is available Monday through Saturday from 9:00 AM to 5:00 PM CST. We are closed on Sundays and public holidays.

6. Data Security

We implement robust administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

7. Your Privacy Rights

Depending on your state of residence in the United States, you may have specific rights regarding your personal information, including:

  • Right to Access: You have the right to request copies of your personal data.

  • Right to Correction: You have the right to request that we correct any inaccurate or incomplete information.

  • Right to Deletion: You have the right to request the deletion of your personal data, subject to legal retention obligations.

To exercise any of these rights, please contact us using the details below.

8. Children's Privacy

Our website offers apparel and accessories for women, men, boys, and girls. However, we do not knowingly collect personal information directly from children under the age of 13 without parental or guardian consent. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can remove it.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website after any changes constitutes your acceptance of the revised policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

  • Business Name: Alnora

  • Customer Support Email: alnora@vipcareo.com

  • Customer Support Phone: +1 816-968-7264

  • Business Address (Corporate Office Only - No Returns Accepted Here):

    7845 Wentworth Dr, Memphis, TN 38125-3252, United States

  • Customer Service Hours:

    Monday – Saturday: 9:00 AM – 5:00 PM (CST / Central Standard Time)

    Sunday & Public Holidays: Closed