Refund policy

Last Updated: November 14, 2026

At Alnora, we want you and your family to love your new items. If you are not entirely satisfied with your purchase, we are here to help. Please review our policy below regarding returns, exchanges, and refunds.

1. Eligibility for Returns

We accept returns on eligible items under the following conditions:

  • Return Window: You have 30 calendar days from the date of delivery to request a return.

  • Item Condition: To be eligible for a return, items must be unworn, unwashed, undamaged, and unused, with all original tags attached and in their original packaging.

  • Non-Returnable Items: For hygiene and safety reasons, intimate apparel, final sale items, and worn or altered garments cannot be returned.

2. How to Initiate a Return

To start a return, please contact our customer support team before sending any items back.

  • Important Note on Return Address: Please do not send your return to our corporate address (7845 Wentworth Dr, Memphis, TN), as this is not a fulfillment or warehouse facility. Packages sent directly to the corporate address without prior authorization will not be processed.

  • You must contact us at alnora@vipcareo.com or call +1 816-968-7264 to obtain the correct, authorized return shipping address and instructions.

3. Return Shipping Costs

  • Defective or Incorrect Items: If you received a damaged, defective, or incorrect item, Alnora covers all return shipping costs. A prepaid return shipping label will be provided by our support team.

  • Change of Mind / Customer Remorse: For standard returns due to size changes, color preferences, or general dissatisfaction, the customer is responsible for paying all return shipping costs. Original shipping charges are non-refundable.

4. Order Cancellation & Cutoff Time

  • Order Modifications & Cancellations: You may cancel or modify your order before it has been processed and shipped.

  • Daily Order Cutoff Time: Orders placed before 5:00 PM CST (Central Standard Time) are processed the same business day. Orders placed after 5:00 PM CST or on weekends/holidays will be processed on the next business day.

5. Refunds

  • Inspection & Processing: Once we receive and inspect your returned item at our designated facility, we will notify you via email of the approval or rejection of your refund.

  • Refund Method: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 7 business days.

  • Late or Missing Refunds: If you have not received a refund after 7 business days, please check your bank account again, then contact your bank or credit card company, as it may take some time before your refund is officially posted. If you still have not received your refund, contact us at alnora@vipcareo.com.

6. Exchanges

We currently do not offer direct exchanges. If you need a different size or color, please initiate a return for the unwanted item for a refund and place a new order for the desired item on our website.

Customer Support & Contact Information

We are always here to assist you with any questions regarding your order, returns, or refunds.

  • Business Name: Alnora

  • Customer Support Email: alnora@vipcareo.com

  • Customer Support Phone: +1 816-968-7264

  • Business Address :

    7845 Wentworth Dr, Memphis, TN 38125-3252, United States

  • Customer Service Hours:

    Monday – Saturday: 9:00 AM – 5:00 PM (CST / Central Standard Time)

    Sunday & Public Holidays: Closed