Terms of service

Last Updated: November 14, 2026

Welcome to Alnora. These Terms of Service ("Terms") govern your access to and use of our website, services, and the purchase of products (including women's, men's, and children's apparel, footwear, and accessories) from Alnora. By accessing our website or purchasing from us, you agree to be bound by these Terms. Please read them carefully.

1. Overview and Eligibility

  • Store Operation: This website is operated by Alnora. Throughout the site, the terms "we", "us" and "our" refer to Alnora.

  • Corporate Address: Our corporate business address is located at 7845 Wentworth Dr, Memphis, TN 38125-3252, United States. Please note that this address is for corporate and administrative purposes only and is not a warehouse or fulfillment facility.

  • Age Requirement: By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any of your minor dependents to use this site.

2. Products, Pricing, and Accuracy

  • Product Descriptions: We make every effort to display as accurately as possible the colors, features, specifications, and details of our products (apparel, footwear, and accessories for women, men, boys, and girls). However, we do not guarantee that your computer monitor's display of any color will be accurate.

  • Pricing: All prices displayed on our website are in U.S. Dollars (USD). We reserve the right to modify or discontinue products or pricing at any time without notice.

3. Orders, Processing, and Cutoff Time

  • Order Acceptance: We reserve the right to refuse or cancel any order you place with us.

  • Order Cutoff Time: Orders placed before 5:00 PM CST (Central Standard Time) are processed on the same business day. Orders placed after 5:00 PM CST or on Sundays and public holidays will be processed on the next business day.

  • Cancellations: You may request an order cancellation or modification before the order has been processed and shipped.

4. Returns, Refunds, and Shipping Address Notice

  • Return Policy: All returns are governed by our Return and Refund Policy. You have 30 calendar days from the date of delivery to request a return for eligible, unworn, and unwashed items with original tags attached.

  • Important Return Address Rule: Because our corporate location at 7845 Wentworth Dr, Memphis, TN 38125-3252 is not a warehouse, you must contact our customer support team to obtain the correct, authorized return shipping address before sending any items back. Packages sent directly to the corporate address without authorization will not be accepted or processed.

5. Customer Service and Support

For any questions regarding orders, shipping, returns, or general inquiries, our customer support team is available during the following hours:

  • Support Email: alnora@vipcareo.com

  • Support Phone: +1 816-968-7264

  • Customer Service Hours:

    Monday – Saturday: 9:00 AM – 5:00 PM (CST / Central Standard Time)

    Sunday & Public Holidays: Closed

6. Intellectual Property

All content included on this site—such as text, graphics, logos, images, digital downloads, and data compilations—is the property of Alnora and is protected by United States and international copyright, trademark, and other intellectual property laws. You may not reproduce, duplicate, copy, sell, or exploit any portion of the service without express written permission from us.

7. Limitation of Liability

To the maximum extent permitted by applicable United States law, Alnora, its directors, officers, employees, affiliates, and agents shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of any of our products or services, including but not limited to loss of profits, data, or use.

8. Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of Tennessee, United States, without regard to its conflict of law principles.

9. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check our website periodically for changes.

Contact Information

Questions about the Terms of Service should be sent to us at:

  • Business Name: Alnora

  • Email: alnora@vipcareo.com

  • Phone: +1 816-968-7264

  • Corporate Address:

    7845 Wentworth Dr, Memphis, TN 38125-3252, United States

  • Customer Service Hours:

    Monday – Saturday: 9:00 AM – 5:00 PM (CST / Central Standard Time)

    Sunday & Public Holidays: Closed